Your satisfaction matters to us. Please read our refund and exchange policy to understand how we ensure a worry-free shopping experience.
Eligibility for Refunds & Exchanges
- We accept returns for wrong items, factory defects, or size issues within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging.
- Sale and promotional items are final and cannot be returned unless defective.
How to Request a Return or Exchange
- Contact us within 7 days of delivery by phone, email, or social media.
- Provide your order details, reason for return, and a photo if possible.
- Our team will review your request and guide you through the next steps.
Refund Process
- Once approved, you may return the product to our store or via courier (shipping at buyer’s expense unless the error is ours).
- Refunds are issued through your original payment method (GCash, bank transfer) or as store credit, based on your preference.
- Allow up to 7 business days after we receive the item for your refund or exchange to be processed.
- For Cash on Delivery orders, refunds will be processed via GCash or bank transfer only.
Non-Returnable Items
We cannot accept returns or exchanges for items that are worn, washed, damaged after delivery, or missing tags/packaging.
Our Commitment
Every return or exchange request is handled fairly and promptly. If you have any questions or concerns, our team is ready to help resolve them.
Contact Us
For all refund and exchange requests, please reach out:
Email: sales@mavirawardrobe.shop
Phone: +63 997 770 1327
Address: Blk 23 Lot 30, Victoria Reyes, City of Dasmariñas, Cavite, Region IV-A, 4114, Philippines
Thank you for choosing Mavira Style Boutique. We’re dedicated to making things right for you.